Blog: communication

Ask In The Channel: Private Messages Considered Harmful

26 May 2020

Capgemini, communication, etiquette, work

Anti-patterns in instant messaging, and why teams need to get more comfortable about being vulnerable.

On engineering, ingenuity and tube strikes

2 Sep 2015

communication, developers, transport

Ahead of the recent tube strike, a colleague asked for advice on getting from Vauxhall to Euston.

How to be Rude to People you've Never Met, or How the Medium Defines Etiquette

16 Feb 2015

communication, etiquette, social networking, work

We need new mental models for modern communication methods. Think of instant messages like post-it notes.