Items tagged clients

I’m sure most developers have had the experience of buying a book on a new programming language, working through the first couple of chapters, being completely uninspired, and giving up on it. So you built a hello world app, who cares? Even if you make it through the whole book, what have you achieved? Besides, by the time the book comes out, it’s probably out of date already. There has to be a better way to learn. And there is.
Clients aren't stupid. OK, well some of them are. But, much as designers and developers love to think they are cleverer than everyone else, the people who hire them are not a bunch of useless morons. Your clients aren't stupid. They just have a different skillset to you.
Most designers and developers have got their fair share of horror stories about clients finding cruel and unusual ways of mangling the CMS that they've spent months on setting up. For instance, the other day I found myself cursing someone who had added enormous images to an article - a 1200 x 799px JPG weighing in at 850k, resized via the WYSIWYG to be 240 x 160px.
There are periods in some software projects when the atmosphere gets very strange. It’s what Sir Alex Ferguson would call "squeaky bum time" - deadlines are approaching, and everyone is getting nervous.
I've been involved in quite a few UAT sessions with clients, and they can be very frustrating for a developer. You've spent weeks working on something only for someone who knows next to nothing about it to say that it's all terrible. The temptation is to go on the defensive, and adopt a default position of reject all bug reports, especially when confronted with irritations like: