Items tagged etiquette

Anti-patterns in instant messaging, and why teams need to get more comfortable about being vulnerable.
On the moral dilemma facing a cyclist at an empty set of traffic lights in the middle of the night.
As I was cycling to work recently, I had to stop and wait while a lollipop lady held up the traffic. After the first wave of kids had crossed, she stayed there, waiting for a few more to get to the crossing. A queue of traffic was starting to build behind me, frustration rising in all of us keen to clock on.
We need new mental models for modern communication methods. Think of instant messages like post-it notes.