Items tagged work

My employer recently rationalised job titles, so I went from being a Project Leader to a Software Engineer Lead. I wouldn't mind, but I'd only just got round to changing my email signature. Previously I'd been a Developer. The new title sounds very grand, although in our company it is more junior than senior software engineer. Another colleague who does more or less the same thing, and is at the same grade, is a Front End Consultant.
An email arrives from a client with a bug report. It's not critical and I'm busy working on something else. What I should say is "raise a ticket and we'll investigate in due course", but still it's a struggle to stop myself from jumping out of my current task and straight into it. Partly it's that I don't want to be the jobsworth who tells people to follow the process, and partly it's that I'm not good enough at saying no, but I end up being too helpful for my own good. If you get a reputation as someone who helps people, people will ask you for help first.

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