Items tagged work

An email arrives from a client with a bug report. It's not critical and I'm busy working on something else. What I should say is "raise a ticket and we'll investigate in due course", but still it's a struggle to stop myself from jumping out of my current task and straight into it. Partly it's that I don't want to be the jobsworth who tells people to follow the process, and partly it's that I'm not good enough at saying no, but I end up being too helpful for my own good. If you get a reputation as someone who helps people, people will ask you for help first.